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Should I stay onsite or offsite?
This question, & the pros and cons of both, is discussed
on another page - Stay on or offsite?
How do I make a reservation at a WDW resort?
You can make a reservation at any WDW resort by either -
Calling WDW CRO on 407-W-DISNEY (934-7639)
Click here
to book a room or check availability
Last minute bookings can be made at Disney's Ocala Information Center
on I-75, big discounts can be made, but you can only make reservations
in person. Call 352-854-0770.
How can I get a discount on rooms at WDW resorts?
There are various ways of getting a discounted room, but they are
only offered for certain periods each year, & only a limited
number of rooms are available at the discounted rates. Annual Pass
holders, AAA members and Disney Visa Card holders can get discounts,
for more details see the Resort Discounts
page & the save money section.
What happens if I can't get a reservation for the dates I want?
Keep on calling Disney back, reservations are canceled all the
time, & rooms may become available at the resort of your choice
on a daily basis. Alternatively, try making a reservation with another
source, e.g. our travel
agent, our booking system,
etc. It may also be worth considering a different resort, or
even slightly different dates.
What's the difference between CRO and WDTC?
CRO is Disney's Central Reservations Office. WDTC is Walt Disney
Travel Company. Both are on the same number, and in the same building.
But you can't choose whether you get a CRO agent or WDTC agent,
although many are now cross-trained.
CRO books Florida resident discounts, passholder discounts, AAA
room only & room only 1-2 nights.
WDTC books all annual packages, more than 3 night stays, air fare,
transfers (Mears, limo, town car), rental cars, travel protection,
AAA packages (only AAA travel agents can call and book for their
clients), Disney Club discounts (which will no longer be after 2004),
add-ons (like beach stays, Richard Petty, Cirque, golf experiences).
All direct mail discounts and other general discounts that marketing
advertises will be done through WDTC so that the guest can include
these components, do one-stop shopping, and have one policy &
one place to call to modify, cancel...etc.
What happens once I've made a reservation?
Once you have made your reservation, if you've booked with CRO,
you have 14 days to pay the deposit (one night's room charge plus
tax). You can pay by either posting or faxing the reservation slip
(that will have come by post) to Disney, along with a check (not
by fax) or your credit card details. You can also pay your deposit
over the phone using American Express or Disney credit card.
If it's through WDTC you have 14 days to pay a $200 deposit. The
balance of the reservation is due 45 days prior to arrival. If calling
within 45 days of arrival then the total package amount is due at
time of booking. Guest can make any changes or cancel the reservation
or most components without any penalties if they are outside 45
days. Within 45 days there is a $50 fee and any difference in resort
price or air price. Canceling a reservation 44-6 days before arrival
there is a $100 cancellation fee and any supplier fees. If within
5 days it is $200 and any supplier fees.
What happens if I don't pay the deposit within the required
time?
You will lose the reservation.
Can I request a specific room?
When you book the room, let Disney know your requests (e.g. nonsmoking
room, disabled room, first floor, etc.). They cannot guarantee requests
will be met, but will do their best. You can also call or fax the
room assignor at your resort four days before you arrive, to make
your requests. Make sure you list your preferences in order of priority.
What time can I check in at the resort?
Official check in times are - 4pm for the All-Star resorts,
Saratoga Springs, the Boardwalk, & Old Key West; 1pm at Fort
Wilderness; 3pm at all other resorts. Resorts also offer an early
check in time of 11am, your room may not be ready then, but you
should be able to complete your check in. If your room isn't ready,
you can leave your luggage at bell services, who will deliver it
to your room later.
What time is check out?
Check out is 11am, although you can request a late check out
time of 1pm (subject to availability). Make this request when you
check in. You can also leave your luggage at bell services after
you've checked out.
What facilities do the resorts offer for disabled guests?
Disabled rooms are available at all resorts, which are equipped
with king-size beds, roll-in showers, handrails, etc. Complimentary
wheelchairs are also available to hire at all resorts (a deposit
may be required). More info...
Can I hire a refrigerator at the resort?
Refrigerators are provided free at moderate and deluxe resorts.
They are available to hire for $10
per night at value resorts.
Which resorts offer rooms that accommodate more than four people?
BoardWalk Inn - up to 5 people
BoardWalk Villas - up to 12 people
Contemporary - up to 5 people
Saratoga Springs - up to 12 people
Port Orleans Riverside (Alligator Bayou) - up to 5 people
Fort Wilderness Cabins and Homes - up to 6 people
Fort Wilderness Campsites - up to 10 people
Grand Floridian - up to 5 people
Old Key West - up to 12 people
Polynesian - up to 5 people
Wilderness Lodge - up to 5 people
Yacht and Beach Clubs - up to 5 people
Make sure you specify the number of people when you make the reservation.
See the relevant resort page for further details.
I'm staying at more than one resort during my stay, how do I
move my luggage?
If you let the resort know when & where you are moving to,
they will take care of transporting your luggage for you.
Can I use the pool at another resort?
Generally, no. You can only use the pool at the resort in which
you are staying, with the exception of Dixie Landings & Port
Orleans which share two pools. You may be asked to show your resort
ID whilst using the pool, especially at Stormalong Bay at the Yacht
& Beach Club, as it is very popular.
What recreation is on offer at each resort?
See the individual resort pages,
or the recreation section for more
details.
I've heard that I can get purchases I make in the parks sent
back to my hotel room, how does this work?
When you make a purchase at any WDW owned shop in the parks,
or at Downtown Disney, just tell the CM you would like it sent back
to your resort. The package will arrive the next day, &
will be delivered to the Resort's shop.
Can I get mail delivered while I am staying at a WDW resort?
You can have mail delivered to you at your hotel,
have the envelope addressed like this-
Mickey Mouse(guest)
Disney's Wilderness Lodge
PO Box 10,000
Lake Buena Vista, FL 32830-1000
HOLD FOR ARRIVAL <<<<---- This goes in the lower left
corner
(List Scheduled Date on the envelope.)
Detailed information about each resort can be found on the resort
pages.
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