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How can I book a room at Old Key West?
To book a room,
click here.
Where is Old Key West Resort?
In the Downtown Disney Resort area.
Is the Resort only open to DVC members?
Although Old Key West is a Disney Vacation Club Resort, anyone can
stay there, members or not.
What is the theming of the Resort?
The Resort is theme after Key West.
What will I find in my guest room?
Deluxe Studio -Studios include a kitchenette with
microwave oven, under-counter refrigerator, coffee maker, and wet
bar, an outdoor patio, night stand, armoire, TV, table & 2 chairs,
closet, and two queen-sized beds. The average studio is 376 square
feet.
One Bedroom - One-bedroom/one-bath has full-sized
kitchen, full-sized washer and dryer, and outdoor patio. Bedroom
suite includes king-sized bed and whirlpool tub. Queen-sized sleeper
sofa, armoire, 2 nightstands, TV, ottoman, side table. The average
one bedroom is 1,016 square feet.
Two Bedrooms - Two-bedroom/two-bath has full-sized
kitchen, full-sized washer and dryer, and outdoor patio. Master
bedroom suite includes king-sized bed and whirlpool tub. Two queen-sized
beds in second bedroom and queen-sized sleeper sofa in living area.
Armoire, 2 nightstands, TV, ottoman, side table. The average two-bedroom
is 1,392 square feet.
Three Bedroom Grand Villa - First floor - Master
suite with king-size bed, color television, and private bath with
a whirlpool tub. Fully equipped eat-in kitchen, Full-size washer
and dryer, 32" television with a VCR in living room, Queen-size
sleeper sofa in living room, Cathedral ceiling in living room, Powder
room, Private porch with ceiling fan. Second floor - One bedroom
with two queen-size beds, additional bedroom with two double-size
beds, Ceiling fans, private bath, and color television in each bedroom,
Landing open to living room below. The average Grand Villa is 2,265
square feet.
How many people do the rooms accommodate?
Deluxe Studio - Four adults maximum, plus one child
under age three.
One Bedroom - Four adults maximum, plus one child under
age three.
Two Bedrooms - Eight adults maximum, plus one child
under age three.
Three Bedroom Grand Villa - Accommodates 12 adults
plus one child under age three.
Where are the best room locations?
Rooms in buildings 11, 12, 13 & 14 are nearest to Hospitality
House. Buildings 30-50 are farthest away. There are no elevators
in the bungalows.
What happens at check-in?
You'll receive your room key (plastic card), a small 'guidebook',
park maps, and a copy of 'Keynotes' the resort's newsletter. You'll
also have the option of leaving credit card details so that you
can charge anything you purchase during your stay to your room card.
Are there childcare facilities?
No, there are no onsite childcare facilities. Kindercare offers
in-room babysitting. Reservations should be made 24 hours in advance.
Call 407-827-5444.
Is there a games arcade?
Electronic and electromechanical arcade action can be found at the
Electric Eel. Whether chasing pixels around a video screen, or careening
balls around an electrified course, The Electric Eel delivers with
contemporary hits and perennial favorites. Light up the night along
Turtle Krawl. Change machine available. A second game room, The
Flying Fisherman, is located at Turtle Shack.
Where can I get refillable mugs?
From Goods' Food to Go.
Where can I find Disney transportation?
Buses go to the four main parks & Downtown Disney. For other
destinations change at Downtown Disney.
Bus stop locations - in front of Hospitality House; near building
19; near building 26; near building 33; between buildings 52 &
53.
Boats go to Downtown Disney Marketplace.
How do I get to and from Hospitality House?
The Downtown Disney/Internal Transportation Bus stops by Hospitality
House as it enters the Resort and as it departs from the Resort.
Where are the nearest ATM locations?
There is an ATM located in the lobby area. Additional ATMs are located
at each theme park, the Downtown Disney Area, as well as all Resorts
(lobby area).
Where can I make dining priority seating arrangements or purchase
tickets?
Priority seating for most Walt Disney World restaurants can be made
by touching the WDW DINE button on your in-room phone or by visiting
Guest Services. Theme Park tickets are available at either the front
desk or Guest Services.
What dining options are available?
Olivia's Cafe - Olivia had no intention of opening a restaurant.
But when you keep pulling up "one more chair" to the kitchen
table , eventually you have to hang out a shingle. Olivia's is Conch
Flats' premiere gathering place to enjoy simple American cuisine
among the locals. Savory breakfast, lunch and dinner fare includes
daily specials drawn from Olivia's "black book" of all
things good to eat, served in a non-smoking dining room. Olivia's
full menu available to take out.
Olivia's Cafe is open from 7:30am till 10:30am for breakfast, and
11:30am till 10:00pm for lunch and dinner.
Good's Food to Go - At Good's you can revel in unpretentious
dining in the Conch Flats tradition or simply get good food that
is individually prepared. Get to Good's for hamburgers and frozen
yogurt, hot dogs and sandwiches, conch fritters and potato chips.
It's the one dining spot in Conch Flats where you're never out of
place, even in wet trunks. As the Good's jingle reminds you: "On
the way or coming back, Good's is best for meals or a snack."
Turtle Shack - located right off Turtle Pond Road. The
eatery features a fine selection of cold sandwiches and snacks.
Specialty beverages and ice-cold beer are offered. Grilles and covered
seating are available.
Gurgling Suitcase - Conch Flats' most storied pub traces
its name back to the days of Prohibition, when potent potables found
their way from Havana to the States in the false-bottom valises
of travelers abroad. You'll find The Suitcase, however, to be a
more enjoyable venue for sampling libations and spirits along a
pier of thirsty travelers and their "gurgling" luggage!
Whether watching the sunset from tables outdoors or listening to
it from a stool inside, The Suitcase is always a friendly port.
Be sure to ask about "The Turtle Krawl," a local concoction
with a wisp o'rum and a blend o' juices.
In-room pizza delivery service is available through the Sassagoula
Pizza Company.
Where can I buy groceries?
Conch Flats General Store, which is located across from the
lobby, carries a variety of gift and sundry items as well as consumables
and sundries.
What can I rent from Hanks Rent 'n' Return?
Videos, balls, board games, Mongoose bicycles and surrey bikes,
SunTracker pontoon boats, canopy boats, pedal boats, Hydro bikes
and water mice.
Is there a swimming pool?
Yes, the main swimming pool and child's wading pool are located
near Hospitality House. There is also another pool on Old Turtle
Pond Road, and two other quiet pools.
What time is the main pool open?
From 10:00am until 10:00pm. There are no lifeguards, so parents
must accompany children.
Are towels available by the pool?
Yes.
Are bikes available to hire?
Yes, guests can hire bikes from Hank's Rent 'n Return.
What other activities are available?
Various recreational activities may be scheduled during your visit.
Check the community message boards at Community Hall for details.
Guests can get a massage at Slappy Joe's Massage Room.
Are there any shops at the Resort?
Conch Flats General Store - carries the standard provisions you'll
need during your stay. They offer a wide variety of ready to eat
snacks and microwaveable main courses. In addition, there are assorted
deli meats and cheeses, as well as wines, beers and spirits. Magazines,
paperback books and daily newspapers are offered. Sunglasses, sunscreen,
toothpaste, band-aids, postage stamps and other sundries are conveniently
close at hand.
If you're shopping for memories of your vacation, the General Store
has gifts and goods featuring the Disney Vacation Club and Old Key
West insignia. From postcards to pencils, polo shirts to soda pop,
all your favourite characters and souvenirs are right here at the
General Store.
What time is check-in?
Normal check-in time is after 4:00pm. For early travellers, every
effort will be made to get you settled in as soon as possible.
What time is check-out?
Check-out time is before 11:00am. Later check out may be requested.
Express check-out is available to guests with American Express,
MasterCard, Visa, Disney Credit Card, Discover, Diners Club or JCB.
Where do I get...?
Extra pillows, & blankets, bed rails, baby cribs, handicap aids,
extra hangers, towels, refrigerators, coffeemakers, or any other
sundry items are available from Housekeeping.
What is the Membership Housekeeping Service Schedule?
Old Key West guests who are Disney Vacation Club members will not
receive full daily housekeeping services.
For those members staying seven days or less - you will receive
trash and towel service on the fourth day of your stay. Trash will
be emptied and towels replaced.
For those staying more than eight nights - you will receive full
housekeeping service on the fourth day of your stay and trash and
towel service on the eighth day of your stay. On the twelth day
you will receive another full clean and on teh sixteenth day you
will receive the trash and towel again.
A complimentary "start up" selection of amenities has
been provided in your vacation home. Additional supplies can be
delivered for a nominal fee. Additional Tide- $1.00; additional
towels- $6.00; additional soap and shampoo- $3.00; and additional
coffee- $3.00.
If you would like additional service, 24 hours notice is required.
The charges are as follows: a full clean for Studio- $25, One bedroom-
$30, Two Bedroom- $40, Grand Villa- $60.
Where do I find the ice machines?
Ice machines are located at all bus stops.
Is there a dry-cleaning service?
Dry cleaning and laundry service is available. Laundry bags and
lists are located in the closet. For same day service, laundry must
be dropped off at the luggage service desk before 9:00am. It will
be returned after 6:00pm.
Is there a guest laundry?
Washers and dryers are available at no charge and located in air-conditioned
comfort at the four pool locations. Vending machines offer laundry
soap and bleach, beverages and snacks.
How can I send and receive faxes, UPS, mail, etc?
Facsimile services are availble at the Front Desk. Service charges
for incoming and outgoing facsimiles will be applied. Single- and
double-sided photocopying services are also available.
S tamps are available at the General Store and a mail box is adjacent
to the shop.
Is luggage assistance available?
Yes, through Bell Services. When you arrive at the resort, someone
from Bell Services will assist you to your room with your luggage.
When you are ready to leave, just touch the LUGGAGE/VALET SERVICE
button on the in-room phone. Gratuity not included.
If I use the package delivery service in the parks, where do
I pick them up?
If you shop at any merchandise location at the Magic Kingdom Park,
Epcot, Disney's Hollywood Studios, Disney's Animal Kingdom Theme Park, or
the Downtown Disney area, and choose to have your packages delivered
back to your resort, they can be picked up the following day at
the Resort merchandise pick-up location.
Does the Resort have wheelchairs available for guest use?
Yes, a limited number of wheelchairs are available at Guest Services.
There is no charge, but a credit card guarantee may be required.
A limited number or wheelchairs and motorized wheelchairs are available
to rent at the theme parks.
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