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Interview with Shane
How long have you worked at WDW?
I started working for Disney about 1 1/2 years ago
Where in WDW do you work?
I work in the Magic Kingdom as a park manager.
What does your job involve?
My hours vary depending upon seasons and special events being held
at The
Magic Kingdom. Usually I work from 5pm-1am. Helping guests with
questions,concerns or comments is all in a day's work. I'm there
to help
make the Magic Kingdom a better place to be!
What do you like most about working at WDW?
I love to interact with the guests, and help their trip become
a more
magical experience. I love the fact that we get guests from all
over the
world, and when you talk to them, you can see the excitment in
their eyes. I
also end up see alot of the Florida resident passholders coming
in on a
regular basis, and that to me is awesome!!!
Do you have a particular magical memory that sticks in
your mind, from working at WDW?
They are all very magical, but one really does stick out in my
mind. It was
last August, I had just got off duty and I had seen this family
with this
kinda confused look on their faces. So I walk up to them and
asked if
everything was ok, and the husband responded, "Yes, we are just
waiting for
our Son, today is his Birthday" So I asked, "How hold is he"?
He said 7. I
said well who's his favorite Disney Character? They all said "Mickey
Mouse". I said well, ok, if you stay right here, I think I have
a very
special treat for you all. I went to the special character area,
and asked
Mickey Mouse himself to come on out and surprise the special
little boy. So,
in the meantime, I had a gift basket all made up with lots of
cool Disney
merchandise, and a plush Happy Birthday Mickey, holding a cake.
When Mickey
tapped the little boy on his sholuder, the little boy's face
lit up and gave
Mickey a great big hug. They were so thankful and it just really
made their
trip extra magical!! So it was a very special day at the Magic
Kingdom.
Do you have any tips you'd like to share?
Yes, this is a very important tip for all guests. Please, Please,
Please pay
attention to signs and what you are told by Cast Members! For the
safety of
us and our guests, its is extremely important to listen to Cast
Members. We
want to make Disney a safe and enjoyable world of all of us. So
the only
things we ask is just to be careful, pay attention, and most of
all Have
Fun!!!! We stress this so much because within the last year, some
tragic
accidents happend, so we just want all of our guests to have a
magical
time!!
Also TALK TO THE CAST MEMBERS, we are always happy to answer any
questions,comments and concerns that you have. Just remember to
be NICE AND
POLITE!!! Dont be RUDE, being rude with a CM wil get you nowhere!!!!!!
If
you have any questions please don't hesitate to ask a CM. Even
thought you
may here alot of the cast members repeat the same thing you just
heard,
LISTEN to their instructions anyway!!! Trust me, it will be helpful
to you!!
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